At Festinare Ltd., we are committed to protecting the privacy and confidentiality of our customers’ personal information. This privacy statement outlines how we collect, use, disclose, and safeguard the personal data we obtain in the course of providing courier services.
Collection of Personal Information
We may collect personal information from customers when they make bookings, register for an account, or interact with us through our website, mobile app, or customer service channels.
Personal information collected may include names, addresses, contact details, payment information, and delivery instructions.
Use of Personal Information
We use personal information to provide and manage courier services, including processing bookings, facilitating deliveries, and communicating with customers.
Personal information may also be used for administrative purposes, such as billing, account management, and customer support.
Disclosure of Personal Information
We may disclose personal information to third-party service providers and business partners who assist us in delivering our services, such as delivery drivers, payment processors, and IT providers.
Personal information may also be disclosed in response to legal obligations, court orders, or government requests.
Data Security
We employ appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Access to personal information is restricted to authorized personnel who have a legitimate need to access it for the purposes outlined in this privacy statement.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements.
Once personal information is no longer needed, we securely dispose of it in accordance with our data retention policies.
Customer Rights
Customers have the right to access, correct, or request the deletion of their personal information held by Festinare Ltd. Customers may also have the right to object to the processing of their personal information or request the restriction of processing in certain circumstances.
Cookie Policy
Our website and mobile app may use cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content.
Customers have the option to accept or reject cookies through their web browser settings, although certain features of our services may be affected by disabling cookies.
Updates to Privacy Statement
We may update this privacy statement from time to time to reflect changes in our business practices or legal requirements. Customers will be notified of any material changes to this privacy statement through our website or other appropriate channels.
Contact Information
If you have any questions, concerns, or requests regarding the privacy of your personal information or this privacy statement, please contact us at:
Festinare Ltd.
124-128 City Road,
London,
England,
EC1V 2NX
Email: [email protected]
Tel: 02034414643
By using our courier services, you consent to the collection, use, and disclosure of your personal information as described in this privacy statement.